West Creek 5 (12075), United States of America, Richmond, VirginiaSenior Manager, Vertical Risk | Retail BankWe’re Changing Banking for Good by supporting our customers in their financial moments that matter, protecting our customers from financial threats, and protecting our position in the marketplace. Vertical risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence. This role will support Marketing, Analytics and Product Strategy (MAPS).If you have the passion to Protect our Customers and Protect our Bank, we need you!ResponsibilitiesAs a Senior Risk Manager, you will:
Inspire and empower a team of 2-5 vertical risk advisors
Advise and consult with self-directed teams to help develop well-designed products, practices, and processes
Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk managers
Manage multiple tasks independently to meet deadlines
Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive outcomes
Effectively work in non-linear space and bring structure to deliver on our well-managed agenda
Oversee risk event remediation impacting customers stemming from process breakdowns or other problems and develop permanent corrective actions
Support second line of defense assurance reviews, internal audits, and regulatory exams
General QualificationsSuccessful Senior Risk Managers in our culture are:Innovative, adaptive, and inclusive
Exceptional verbal and written communicators
Able to blend strategic and tactical thinking and creative and analytical reasoning
Creative, outside-the-box thinkers who have a customer-backed problem-solving approach
Able to identify themes and apply learnings in highly ambiguous contexts
Collaborative, team players with the ability to navigate and influence organizations
Passionate about continuously learning
Basic Qualifications
At least 3 years of financial services risk management experience
At least 7 years of experience supporting, partnering and interacting with internal business clients
At least 2 years of people leadership experience
Preferred Qualifications
Bachelor's Degree
5+ years of experience in risk management, financial services, technology, or product management
3+ years of people leadership experience
Professional certification (CFE, CRM, CIA)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).